Terms and conditions for Bisgaard Pipes

Generel information

www.bisgaard-pipes.com - Havnens Vin og Tobakshus
Havnegade 37
7100 Vejle

Phone: +45 75 82 40 96
Email: info@bisgaard-pipes.com
CVR/VAT No.: DK27207405

The web shop is always open.

Opening Hours Havnens Vin og Tobakshus a part of Bisgaard Pipes
Monday to Thursday: 09.30-17.30
Friday: 09.30-18.00
Saturday: 09.30 - 13.00
Sundays: Closed



You must be over 18 years old to shop in the web shop. When checking out you have to accept our business terms. When doing that you confirm that you are over 18 years.

Ordering and payment:

All prices on the website include VAT (25%) in DKK or you can be switched to EURO or USD.

We accept credit cards:
Diners Club
Visa card

You can also pay by PayPal.

If you live outside EU and Scandinavia, the VAT/Moms will be automatically deducted when you finish your order. For customers outside EU there is a risk that you are to pay local import taxes. The specific amount varies from country to country. If you live inside the European Union, you have to pay V.A.T. (Value Added Tax).

We reserve the right to disclaim prices, pictures and written mistakes, as well as sold out merchandise.

Bank payment:
You can also pay by bank transfer. There will be a fee on international order paid with bank transfer.
Reg. no. 7635 Account no. 0002070098

International transfers:

International transfers in DKK please use IBAN no. DK2376350002070098 and SWIFT no. HANDDKKK.
International transfers in EUR please use IBAN no. DK2376350003002462 and SWIFT no. HANDDKKK.
International transfers in USD please use IBAN no. DK9876350003002470 and SWIFT no. HANDDKKK.

Account name:
Havnens Vin og Tobakshus
Our bank:

Havneholmen 29
1561 Copenhagen-V

We only withdraw the payment from your account when your order is ready to be shipped.

If you pay by bank transfer, we ship your order when we receive your payment. This can take up to 5 days. Please put on the order number on the payment.



Printing errors and omissions excepted and so are changes in VAT/tax and exchange rates. In case the item is out of stock you may expect a certain delay. If you order unique products, we reserve the right to reject your order, if the case is that it is already sold. We do our best to keep the products status updated but due to the fact that we have a real shop as well as a web shop, it is it likely that the product is sold in both places simultaneously. We hope you understand.
Please notice: if you purchase a pipe from a mass produced series, you will most likely not receive the exact pipe pictured in the listing. But you will receive the exact number/model/shape.



All content on this website (including text, images, sound, movies and software) belongs to Bisgaard Pipes or one of the company’s suppliers. Reproducing or copying our material without prior agreement is not permitted.


As you know, many of our pipes are unique one-of-a-kind masterpieces.
If you happen to fall in love with one of the pipes at a time where your budget is limited, we can offer you a gentle way of paying your pipe with our LayAway Plan.


Terms of Layaway

Layaway applies to pipes, pipe accessories, lighters and anything else in our shop - with the exception of tobacco and cigars.
The pipes and/or accessories must have a combined value of at least $200.

You may place items on layaway either by money transfer, by credit card or PayPal.
If you decide for any reason to cancel your layaway, your initial payment will be refunded to you less 10% of the total value of the items on layaway. The restocking fee is to cover our bank, merchant and administrative costs.
Payments will be charged to you according to the payment plan your have chosen.


Layaway Procedures

Pick out your pipes and accessories in our on-line shop, and choose “LayAway Plan” as payment.
Send us an email at info@bisgaard-pipes.com describing the way you will pay and the duration of your LayAway according to the terms below.
We will then confirm your request, give you your “LayAway Account number” and direct you to our secure server for on-line payment if this is your preferred way of paying.
Once you place an item or items on layaway and have paid the down payment, we will place all of your merchandise in a box with your name on it.
Your items will be shipped immediately after you have completed payments.


Payment Plan

A 25% down payment is required to place an item or items on layaway.
Upon receipt of your LayAway request, we will confirm your merchandise and layaway plan, including a listing of the dates and amounts of each payment via email.
You will be assigned a LayAway account number. Please keep this number handy for ease of reference.

Depending on your selection of the pay-off period, the balance of your LayAway will be broken up into equal payments.
For example, if you choose an item for $200 dollars - a required 25% ($50) will be debited to you. If the desired pay-off plan was 4 weeks, we would take the balance ($150) and break it up into 4 one-week installments of ($37,5).
We will be open for other ways of breaking up the balance – just let us know.
Shipping charges will be applied to the last payment
If there has been a fluctuation (exchange rate movement) during the pay-off period we will deduct or add that amount to your last payment too.

Return/exchange of items:

If you regret your purchase you can return the product, unless it’s a tobacco product.
Within 21 days you are free to return the item(s) to the shop. You will then get your money back - with the deduction of freight charges. We do not refund the cost of returning the item to us. The items returned must be unused and in the original packing - however, opening of the packing is accepted. Please enclose a copy of the order confirmation.



We ship all over the world. When you check out you will have different options to choose from for you country.

Time of delivery:

Delivery will varies because we ship all over the world. It can take up to 15 week days for receiving your order.


Waranty and exchange:

All articles have a 2-year guarantee valid from the date of purchase - unless anything else is stated in the product description. Pipes are covered by a guarantee of the pipe bowl (in case of a burn-through, even though this is very rare). It is the manufacturer who decides whether the pipe burn-through is under the guarantee.